Opportunity with our client into Capital Insurance Company  Designation: Operations Manager (Insurance Operations) Candidates worked into insurance process from BPO / KPO are preferred.  Location: Mumbai  Qualification: Graduate  Experience: 6 yrs+ handling operations & good people management skills  Job Summary:  - The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency of departmental and organizational operations through the provision of effective methods and strategies.   - The OM is responsible for managing change, continuous improvement and operational effectiveness.  Principal Duties/Responsibilities:  - Strategy  - Support the implementation of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.  - Formulate BU wise policies and procedures that would maximise output.  - Partner with leadership to lead change by managing strategic initiatives to meet business needs. 	 Operations Management/Operational Effectiveness:  - Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.  - Manage stakeholder relationships.  - Lead work transition projects for the BU.   - Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created.  - Maintain effective governance, control systems and compliance requirements of the company.  - Oversee metrics in order to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.  - Continuously review and establish a robust performance measurement structure.  - Capacity Planning.  People Management/ Development:  - Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.  - Responsible for developing Team Leaders and Operations Managers through coaching and team building while serving as an escalation point for the Operations issues and complaints.  - Work with HR to develop & implement a Talent Management strategy for the BU.  - Conduct periodic and annual performance reviews for all direct reports.  Required Qualifications, Skills, Knowledge, Experience:  Qualifications:  - Minimum bachelors degree preferred  Skills:  - Languages: English is essential  - Excellent communication skills both verbal and written   - Excellent computer skills and proficient in excel, word, outlook, and access  Knowledge/Experience:  - 6 plus years experience in the financial services industry, with at least 2 of these in Operations Management.  - Knowledge and experience in organizational effectiveness and operations management, implementing best practices.   - Proven ability in delivering excellent levels of client and key stake holder service.  - Preferably experienced in conducting transitions/ knowledge transfer activities.  - Ability to establish robust performance measurement structure.  - Highly developed critical thinking and analytical skills  - Demonstrated leadership and vision in managing staff groups and major projects or initiatives.   - Excellent interpersonal skills and a collaborative management style.   Candidates interested in exploring this opportunity can apply.

Mumbai

Operations Manager - Insurance Operations 

Operations Manager - Insurance Operations  ,Job Description for Operations Manager - Insurance Operations  in Experis Manpower Group in  Mumbai for (6-11) years of experience. Apply Now!

Job Description for Operations Manager - Insurance Operations  in Experis Manpower Group in  Mumbai for (6-11) years of experience. Apply Now!