Operations Manager - BPO

Grab the opportunity to work with a leading BPO Industry

Position: Operation Manager

Location: Mumbai

Roles:

- Ability to manage Account independently and maintain a strong relationship with clients on relevant operational topics (quality, readiness, support model, change management, staffing, hiring & Training, forecastingetc)

- Very Strong Operational skills for managing a team of 100 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.

- Good experience in client management & passionate about customer experience

- Good understanding of P&L levers preferred.

- Strong quality Orientation, process quality and Lean/six sigma.

- Proficient with Excel and Power Point

- Soft Skills - Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job, Excellent interpersonal skills

Salary range: 5 - 12 LPA