Operations Head - Diagnostic Firm

- To respond quickly and efficiently to all in-coming enquiries.

- To act as a SPOC for receiving, capturing, disseminating, resolving and updating back on any query / request / complaint of whatsoever nature in the Centre.

- To follow up all enquiries where necessary and resolving it by interacting with concern person at HO

- To coordinate with Sales & Marketing, Procurement, Accounts & Lab services to ensure all on-site camps conducted are as per protocols and share the relevant MIS with all concerned as per ops note.

- To build and execute various ops related service protocols and measure / monitor the same.

- To identify training needs, gaps for all employees and coordinate with Training function to organize the same on periodic basis-Technical Trainings

- To help regional teams on best practices sharing to improve ops excellency thru Quality, audits etc.,

- To monitor complaints dash board, implement corresponding action plans on relevant processes.

- To create and support dash boards related to costs and managing the same for Gurgaon Centre.

- Co-coordinating with Credit Cell team for timely raising of invoices to ensure timely payments

- Co-coordinating for Marketing activity with sales, corporate team for in house marketing programs

- Co-coordinating with Accounts team for conveyance of employees, payments to consultants, petty cash related, bank account related etc.,.

- Co-coordinating with Procurement team for release of PO and receipt of material.