Operations Controller - Retail Operations

Position Title - Operations Controller

Department - Retail Operations

Unit : Coastal AP

Supervisor’s Title : Business Manager

Job Summary:

This role is responsible for:

Meet goals set for the region. Primary accountability towards OPEX and Systems and Process and a shared accountability for Topline and EBITDA. Motivate and inspire team to be process-oriented, customer-focused, innovative, fast and team-oriented in their work.

- Ensure that the objective of top line and bottom line is achieved

- Understand the potential market in the particular geography

- Analyse customer requirements

- Interaction and coordination with all the departments at the geography level

- Maintain the predetermined margin for profit for the region

Nature Of Role:

- Mentor, Facilitate and guide the team

Specific Accountabilities / Deliverables:

Internal Business Processes:

- Ensure efficient functioning of the stores

- Ensure efficient supply chain

- Ensure the best process in place by interacting and communicating with all concerned departments

- Devise strategy for an effective pilferage control

Learning And Growth:

- Bench-marking with the best retail stores in the area

Financial:

- Ensure maximum use of resources

- Ensure an efficient maintenance of operations budget

Customer:

- Ensure effective and efficient performance by the team to get the maximum store turnover

- Support and motivate people under him to maintain good relations with the external customers

Role # of positions

- Directly supervises staff : Multiple

- Supervises staff through subordinate supervisors : Multiple

Educational / Professional Qualifications:

- The incumbent should be graduate

- The incumbent should preferably be MBA in any discipline

Experience:

- 7-9 years of experience in related Industry, preferably in retail Operations

Comments:

- Good interpersonal skills, Negotiation skills, ability to lead from front and SAP

Organisation Chart:

Executive Director<- Business Manager<- Operations Controller<- Asst Manager

Competencies:

- Business

- Results Orientation and Decision making

- Analytical thinking and Innovation and Creativity

- Concern for Quality

- Customer Focus and commitment to excellence

- Teamwork and Cooperation, building a high performance team

- Communication

- Self Integrity

- Planning and organizing