Company Description
Zaakpay is a payments company based in New Delhi. Our aim is to solve the payment pain points for eCommerce in India. In terms of product, we are still at the foundation level and our aspiration is to build a skyscraper. So there is a lot of new product that needs to be built bottoms up.
Our founding team comes with significant background in payments and technology having worked with corporations like PayPal, HSBC, Intel, Nvidia, Intuit, Yahoo, Juniper, and startups like Ixigo, MobiKwik.
Operations Analyst
Zaakpay - New Delhi Area, India
Job Description
- Answer technical questions with regard to our payment APIs
- talk to customers on phone/email/person about our technical integration, pricing plans, products, processes, card application, etc.
- manage the relationship with the Ops, Sales and Risk teams at our partner banks
- follow up on our customer issues with our developer team and our bank partners
- manage the new customer activation pipeline
Currently, this role is performed by the CEO, so the person who is hired for this role will work closely with her.
*** If you are unable to understand https://zaakpay.com/developers, please DO NOT APPLY ***
Desired Skills & Experience
This role is ideal for someone who has spent a few years in web development and now wants to transition in to a business or operations role
- 2-4 years experience in a tech or web company
- Technical understanding of websites is required; must be able to tinker with web tools, content management systems, blogs ticketing and CRM software
- Good email and oral communication skills
- Patient in understanding customer queries and resolving them
- Must be interested in web startups and an avid user of ecommerce websites globally
- Common sense approach to problem solving is expected
- Skills important but self-starter attitude very important
- Must be able to stick for one year minimum
- Any college degree required: BE, MCA preferred
*** If you are unable to understand https://zaakpay.com/developers, please DO NOT APPLY ***
Please send your resume to lovetojoin@zaakpay.com
