Operations Manager - Bangalore  Our Client is an early-stage VC funded tech startup in healthcare sector. We are building a world-class healthcare marketplace in India. We are rapidly growing, and are operational at clinics/hospitals covering over 1200 doctors and a million end users in Bangalore. Looking for the best in class talent to join us and become future leaders in our journey of growth. Passion for creating value and a desire to work in healthcare are necessary qualifications  Key Responsibilities:  1. Responsible for managing and mentoring the Customer Support team  2. End to end responsibility for customer support through all mediums: Call, Email, Chat and Whatsapp  3. Responsible for the overall metrics related to customer satisfaction, SLAs and quality of the team  4. Responsible for the resolution of a certain category of Partner escalations and related issues  5. Managing and mentoring our process team that is responsible for creation and configuration of our partners in backend (doctors, clinics, departments, appointment slots etc.)  6. Responsible for the overall metrics related to backend configuration related to Quality and  SLAs  Desired Skill Set:  1. Ability to Manage teams  2. Extreme customer oriented approach  3. Very Strong communication skills: both Oral and Written  4. Strong metrics orientation  5. Solution Oriented approach  6. Very strong logical and analytical skills  7. Willingness to deliver under tight SLAs  Experience & Education:  1. 4-5 years of total experience. At least 2 years of relevant Operations experience.  2. Experience in managing call center operations would be valued but not essential  3. Experience in managing a non-voice backend process would be valued but not essential  4. Bachelors degree is a must only from IIT, NIT, BIT  5. Having managed a 5-10 member sized team(s)  If interested, Please call us on 9910549163, alternatively you can apply.

Bangalore

Operation Manager - Customer Support - Healthcare Technology Startup - IIT/NIT 

Operation Manager - Customer Support - Healthcare Technology Startup - IIT/NIT  ,Job Description for Operation Manager - Customer Support - Healthcare Technology Startup - IIT/NIT  in Harsha IT Ventures in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Operation Manager - Customer Support - Healthcare Technology Startup - IIT/NIT  in Harsha IT Ventures in  Bangalore for (4-8) years of experience. Apply Now!