Ocwen - Senior Manager - HR Operations

Designation : Sr Manager, HR Operations

Business Summary :

Ocwen Financial Corporation (- Ocwen- ) is the largest independent mortgage loan servicer in the United States and the fourth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary.

Department Structure & Reporting To :

The HR administration department is responsible for the daily administration of plans and systems related to employee compensation & performance, development and administration of corporate policies, procedures and management directives. This position will report to the Director, Human Resources.

Responsibilities & Key Result Areas :

- Responsible for all areas of Human Resource Operations viz., employee / compensation data analysis, payroll interface, Human Resource process / compliance related documentation, exit process & attrition analysis and change management.

- Oversee the performance management process including goal setting, deployment of dashboards and performance appraisals

- Create tools and programs that integrate, grow and retain employees within Ocwen

- Responsible for identifying the main reasons of attrition, through analyzing exit interviews and implementing measures along with Senior Management to increase employee engagement and retention

- Spearhead digitization and automation of core processes

- Create, mentor and lead an effective team

- Build and maintain effective relationships with internal clients

- System design and implementation of HRIS

Qualifications :

- Graduate. MBA in HR preferred.

- High level expertise in use of statistical tools, HRIS systems and software including Microsoft products viz., Excel, Access, Word and PowerPoint

- Excellent communication

- Exemplary analytical skills

- High degree of customer centricity and situational fluency