Ocwen/Homeward Residential - Senior Manager - LRPU

Ocwen Financial Corporation (“Ocwen”) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary.

Designation : Senior Manager

Reports to : Director

Responsibilities:

- Manage day to day operations of 2 locations (Mumbai & Pune)

- Direct reports will be approximately 2 Manager and 3 Assistant Managers.

- Total staff at both location will be approximately 400 FTEs

- Identify improvement opportunities related to the underwriting (Government and in-house) programs and processes

- Reduce variability among team members

- Attend and present to third parties when sight visits require the same

- Confirm compliance to all investor and government guidelines

- Daily, weekly, and monthly communication to team members regarding goals, key drivers, procedural changes, and important company messages

- Confirm all business unit policies and procedures are updated to reflect requirements

- Partner with Six Sigma Team and other servicing business units to continually update / upgrade / improve programs for better results related to the government programs

- Prepare reporting on team results of key performance indicators

- Assist in creation and attend monthly operations review presentation for Senior and Executive Management

Key Result Areas:

- Assure all key drivers are achieved related to production, quality goals and variability

- Timely implementation and compliance of all directives

- Motivation of team members

- Training of new hires and ongoing training of existing employees when deficiencies or new policies require the same

- Annual reviews of direct reports

- Assist with interview and hiring needs

- Perform staffing analysis on a monthly basis to ensure staffing needs are met

Qualifications:

- Knowledge of MS-Office

- Excellent written and oral presentation skills

- Cross-cultural exposure preferred

- Candidate should have 2 plus years of mortgage / banking / servicing experience

- Experience with negotiating

- Graduate preferably post graduation from a reputed business school/university

- Strong organizational skills

- Strong analytical skills, including ability to develop reports, analyze and interpret data

- Ability to work effectively with global cross-functional teams in a fast-paced environment

- Ability to juggle multiple competing priorities and adapt to constantly changing business environment

- The ideal candidate will be self confident and goal oriented

- Customer oriented individual

- Extremely innovative

- Strong Leadership skills