Job Title : Senior Manager - Learning Administration Support   Job Purpose :  - The purpose of this role is to manage a group of CoE HR Services, Learning Support teams based in NGSC Hyderabad and Mexico who will provide Tier2 technical assistance & support for queries and issues related to the UP4 Growth program. Ensure consistent SLA standards are met and high standard of customer service approach to all end users is maintained. This role is the main representative of CoE HR Services, Learning Support to the business or HR community.  Major Accountabilities :  - Key Contact for Learning Support transition period. Partners with project team and NBS CoE Learning and accountable for execution of transition of learning support portfolio within project timelines and goals.  - Develops and maintains effective relationship and communication with CoE Learning, stakeholders at global / regional / country level to ensure provisioning of comprehensive support in full compliance with internal policies, guidelines and statutory requirements.  - Monitor the overall performance of the Learning Support Teams to achieve SLAs, periodically reviews efficiency of delivery processes and procedures.  - Serve as the first point of contact for any complaints raised by the business or HR community relating to service delivery within the Learning Support   - Continuously look or ways to improve standards and processes and solutions to problems in cooperation with CoE Learning and Global CoE HR Services SMEs.  - Responsible for leading, coaching and motivating team members across all teams of Learning Support Employees based in NGSC Hyderabad and Mexico.  - Ensures Learning Support teams are adequately staffed, trained and developed further.  - Manage the organizational budget of Learning Support teams.   - Perform other tasks as assigned by Line Manager  This is not an exhaustive list of duties or functions.  Key Performance Indicators :  - Ensures Learning Support teams delivers on standardized SLAs  - CSAT rate  Job Dimensions :  Number of associates :  Direct Reports : 3  Total span of control : 28 - 48  Financial responsibility (Budget, Cost, Sales, etc.) - e.g. Employee cost, Operational cost  Ideal Background & Experience :  Education : University degree /PG/Graduate degree in HR/other related field  Languages : Fluent in English  Experience :   - 5 years of working experience in HR  - 2 years Team Leadership/Management experience from SSC, Technical Helpdesk and/or Learning Support operations global/regional environment  - Operational/Project leadership skills  - SME level knowledge of Helpdesk ticket software and remote control software  - Broad experience in multiple HR disciplines (e.g. Compensation & Benefits, HRBP, Learning, etc.) is preferred  - In-depth HR/SAP system and process expertise, Cornerstone experience preferred but not required   - Local legal knowledge/experience would be added advantage  - Min 2 years experience leading global or regional teams

Hyderabad

Novartis - Senior Manager - Learning Administration Support  

Novartis - Senior Manager - Learning Administration Support   ,Job Description for Novartis - Senior Manager - Learning Administration Support   in Novartis in  Hyderabad for (10-18) years of experience. Apply Now!

Job Description for Novartis - Senior Manager - Learning Administration Support   in Novartis in  Hyderabad for (10-18) years of experience. Apply Now!