Northern Trust - Operations Manager - Investment Performance

About Northern Trust:

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31, 2017, Northern Trust Corporation had:

- $121 billion in banking assets

- $7.1 trillion in assets under custody

- $8.9 trillion in assets under custody/administration

- $1.0 trillion in assets under management

Role: Operations Manager - Investment Performance

Responsible for managing an analytical products client servicing operations of a process(es).

Supports the Divisional Manager/ Division Head to develop the strategic plan and manages his/her unit's expenses. Works with clients to provide on-going satisfaction with investment services.

Provides consulting expertise to clients and internal partners and staff.

Conducts performance management and career development processes, and staffing and disciplinary actions.

- Manages a performance analytics client servicing unit or function.

Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit.

- Supports the DM/ DH to develop the business unit strategic plan and sets goals and priorities based on the direction set for his/her teams. Follows through to ensure objectives are met.

- Works with DM/ DH to finalize his/her processes- Budget and manages the expenses for his/her teams.

- Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.

- Works with clients to provide on-going satisfaction of investment services. Oversees support staff and production process. Oversees and develops complex analytical products and services to clients.

- Provides consulting expertise to clients and internal partners and staff.

- Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff

- Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

- Provides input and support to budget management process.

CORE COMPETENCIES

- Interpersonal (relationship builder, respectful, resolves problems, people friendly and organizational savvy)

- Adaptability (flexibility to work in different shifts, including late EMEA and US shifts)

- Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)

- Self-management (adaptability and resilience, learning behavior, integrity and ethics and relationship builder)

- Motivation (performance standards, achieving results and persistent)

- Thinking (creative thinking, decision making, input seeking, logical thinking and solution finding)

- Organizational Knowledge (business knowledge, expert knowledge and external events impact)

- Client Service and Quality (quality, relationship building and client satisfaction)

- Administration (anticipates needs, execution, planning, process specialist, quality seeker and time management)

- Leadership (addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards)

- Initiative and negotiation (succeeding in passing round or over possible issues, taking a first move and acting independently, through proven long term planning)

Qualifications - External

- Minimum 10 years of work experience with majority of experience in the areas of Capital Market, Securities Operations, Custody/Investment Banking Operations.

- For internal candidates, minimum two years in a Section Manager or equivalent role.

- Managerial and Domain experience in Custody /Investment Banking Operations is preferred

- An in-depth background/exposure to managing team (including conflict resolution, problem solving) is essential.

- Minimum 5 years of experience of managing teams.

Skills

- Good communication

- Strong Financial markets knowledge

- Be able to mentor through confidence and approachability

- Approachable and able to promote teamwork through creative solutions

- Good analytical, numerical and reasoning skills

- Time management and delegation skills

- Ability to develop and deliver client presentations

- Market data vendors knowledge

- Deep understanding of process and process improvement

- Thorough knowledge of relevant regulatory environment