Nielsen - Manager - Client Services - Consumer Insights/Quantitative Research

About Us :

In 100 countries around the world, Nielsen provides clients the most complete understanding of what consumers watch and buy. As a global leader in measurement and information, we believe providing our clients a precise understanding of the consumer is the key to making the right decisions - decisions that can lead to profitable growth. At Nielsen, we- re always innovating to keep pace with emerging market trends and the increasingly diverse, demanding and connected consumer. After nearly a century, we- re more focused and skilled than ever at providing the complete view of what consumers watch and buy through powerful insights that clarify the relationship between content and commerce. Whether our clients are in media, consumer packaged goods, telecom or advertising, our expansive data and measurement capabilities provide market context and confidence through our long history of innovation and integrity.

Role Description :

Designation : Research Manager- Client Services

Location : Mumbai

Unit : Consumer Insights

Purpose of the role :

- Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

Main Accountabilities :

- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.

- Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials

- Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets

- Identify and recommend enhanced and new services that answer clients' business needs

- Build and maintain ongoing relationships with the identified key persons within client organization

Education :

- Post Graduation from a premier institute

Experience :

- 4 to 6 years experience in FMCG / Service / Retail industry

- Quantitative consumer research experience would be preferable

- Strong Client Focus and Proactiveness

- Very Good Influencing & Persuading Skills

- Expert knowledge of statistics and multivariate analysis

- Expert knowledge of research techniques and methodologies