JD- Sr. Manager Collections   DPD - 0 to 30 DPD  Company Profile :   NeoGrowth Credit Private Limited is a non-deposit taking and non-systemically important NBFC registered with RBI. We have found a niche in the lending business targeting small and medium sized retailers who find it difficult to get financed by traditional financial institutions. The loan offering is quite unique in terms of its parameters such as monetisation of future cash flows from payment cards swiped on Point-of-Sale terminal, flexibility in repayment, and partnership spirit.  It is a one-of-the-kind offering and will create a separate industry in the country. We have developed a specialised technology platform to cater to our special product. We also have a CIBIL membership and access to consumer as well as commercial credit data. NeoGrowth is driven by innovation, technology and entrepreneurial spirit in each sphere. NeoGrowth has launched its business operations in Mumbai with plans to establish presence all across India over the next three years.By then, we should have an asset base of Rs 1,000 Cr and 500 employees.  The company operates out of its head office in Mumbai. NeoGrowth has been set up by Mr Dhruv Khaitan and Mr Piyush Khaitan, who had earlier set up Venture Infotek, a transaction processing Infrastructure Company for card-based payments that grew into the market leader. They sold it to a European MNC, in the mid of 2010.  Job Profile :   Key Responsibilities :   - Daily monitoring of Group 1 Portfolio for Pan India  - Ensure all locations targets are aligned to the Group 1 targets for Pan India  - Location travel as an when required for review and to ensure performance is at par   - Target to achieve 95% Performance for Group 1 Portfolio  - To ensure minimal flows to higher buckets / Group  - Monitoring of Bucket movement within 0 to 30 DPD  - Responsible for managing teams assigned - Telecallers / Field Executives / Agency/Portfolio Managers  - Micro level daily tracking of Collections for each merchant and highlight risk associated if any  - Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance   - Performance level matrix is shared with seniors basis required frequency to get Portfolio insights  - Location and Pan India level performance matrix is shared frequently to uplift existing performance   - Daily follow-ups for non-receipt of repayments (DNP)  - Resolving service issues impacting Portfolio Performance  - Conduct Mystery Shopping as a measure to control account not performing  - Update feedback trails on system and sending daily collection reports to the concerned reporting head.  - To regularly visit delinquent customer / merchant for the updation of overdue amounts  - To effectively manage all customer/ merchant related complaints and issues.  Criteria :   - Minimum 6-10 years relevant experience needed in handling 0 to 60 bkt Collections  - Collection of consumer loans/ business loans  - Must be a graduate.  - Preferably a DRA (Debt Recovery Agent) certified professional  - Good knowledge of Computers (MS Office, email communication)  Skills Set & Experience :   - Handled call centre and Inhouse Telecalling  - Dialler call handling would be added advantage  - Team Management - Telecallers and Field Executives  - Strong experience in handling 0 to 60 buckets and pre delinquency portfolio  - Experience in handling mass data volumes  - Agency Management  - Should be presentable with good communication skills.  - Should have knowledge of the Collection Process.  - Professional approach towards the Customer.  - Ability to command authority but humble and sincere in behaviour   - Good convincing skills  - Aware of Collection Code of Conduct.

Mumbai

NeoGrowth - Senior Manager - Collections  

NeoGrowth - Senior Manager - Collections   ,Job Description for NeoGrowth - Senior Manager - Collections   in Confidential in  Mumbai for (6-10) years of experience. Apply Now!

Job Description for NeoGrowth - Senior Manager - Collections   in Confidential in  Mumbai for (6-10) years of experience. Apply Now!