Head - Business Excellence  Role Summary :   - Responsible for developing process excellence initiatives and programs across the organization including Global Service Delivery Unit(s) and Corporate functions.   - Set Microland's roadmap for business excellence   - Ability to challenge the status quo and be a change leader   - Define quality strategy and drive key improvement projects for strategic impact for customers   - Vision and execute a consistent service level experience and customer satisfaction across customers   - Represent Microland as an ambassador for quality   Key Responsibility Areas :   - Strategizing & planning improvements across all the engagements ensuring improvement in contribution margin, productivity, quality and cost   - Define planning and assurance targets, allocating resources, formulating work standards for customer satisfaction   - Plan and develop framework for business process continuous improvement initiatives   - Lead best practice sharing and proactively manage escalations   - Manage customer satisfaction Cost reduction, Technology adaption, alignment to customer business   - Spearheading projects for ensuring consistent service experience   - Work very closely with the Head of Operations / Service delivery managers /Quality team / Other functional heads to effectively establish and improve service levels and customer satisfaction across all programs   - Development of new leaders and second line managers across the organisation and within the function   Desired Skills and Experience :   - BE/ME/MBA (Candidates from only Premium Schools IIM / IIT fulltime are preferred) with over 15+ years of experience in Service Delivery and over 5+ years of experience in Quality and Process Excellence   - Should be a Certified Black Belt and ITIL Professional.   - Experience in global delivery models, working with onshore-offshore teams, specific experience in IT Infrastructure service delivery and set up best practices.   - Should have global experience in core Infrastructure domain

Bangalore

Microland - Head - Business Excellence - IIM/IIT/XLRI 

Microland - Head - Business Excellence - IIM/IIT/XLRI  ,Job Description for Microland - Head - Business Excellence - IIM/IIT/XLRI  in Microland in  Bangalore for (12-18) years of experience. Apply Now!

Job Description for Microland - Head - Business Excellence - IIM/IIT/XLRI  in Microland in  Bangalore for (12-18) years of experience. Apply Now!