Max Life Insurance - Senior Manager - Quality & Service Excellence - Black Belt Certified

Senior Manager - Quality & Service Excellence

KEY RESPONSIBILITIES :

Deployment of Max Quality System in the assigned function/ location.

End to end deployment of entire Max Quality System across the function/ departments.

Specific responsibility for each component of MQS are as follows :

Drive Cross functional large Transformation Projects / Continuous Improvement

- Identification of key improvement priorities across the entire function

- Initiating improvement projects in prioritized area of improvements

- Mentoring and facilitating projects progress through technical and governance support

Listening Program :

- Dissemination of all customer & distributor VOC

- Development of appropriate action plans along with Stakeholder group

- Coordinate with program office to drive improvement based on above

Process Orientation :

- Ensuring formal process documentation exists for all functions

- Ensuring version control of all processes at six monthly frequency

- Planning and conducting process audits in coordination with central program office

Quality Culture :

- Planning concept education and training plans for imparting quality related training programs

- Coordination for execution of training plans

KEY RELATIONSHIPS :

Internal: EMC/ STL Leaders/ Functional Leader and colleagues and team members across functions

External: Business Partners/ Distributors/ Vendors/ Survey Agencies

DESIRED QUALIFICATION AND EXPERIENCE :

Minimum professional experience of 8 - 12 years with Black Belt Certification

Minimum Bachelors Degree in any discipline

Should be from Life Insurance Industry

Should have experience in Distribution side, have good knowledge of sales process & conventional ways of selling insurance.

Should have driven big transformation processes - change management, blue sky thinking.

Must have completed at least one six sigma project