Matrimony.com - Manager - Telesales/Telemarketing

Opening for Manager Telesales / Telemarketing Matrimony.com

Chennai

Role:

Manager: Payment Assistance

Reporting to: GM Customer Support

Function: Revenue Generation

Brief Description about the role:

- Responsible for Revenue Generation by ensuring that the teams assist the customers in Payment issues and regulating and monitoring EPRs

Educational Qualifications:

- Any graduate with an MBA from a reputed institute and a minimum experience of 5 years

Skill sets:

- Strong Analytical and problem solving skills

- Excellent Leadership Skills

- Strong Interpersonal Skills

- Excellent experience and capabilities in sales process.

- Ready to take initiative

Core Competencies:

- People Management

- Very responsive towards attending calls and convincing in order to make successful sale to lead conversion ratio.

- Ability to identify, improve, measure, monitor and audit process metrics to deliver stated goals.

- Usage of Metrics

- Ability to develop and implement motivation and retention strategies

Threshold Competencies:

- Action Oriented

- Integrity

- Interpersonal Effectiveness (Negotiation Skills)

- Customer Focus

- Time Management

Key Deliverable:

- Monitor and measure productivity across different teams of telecallers, headed by Team Leaders

- Ensure the conversion ratios are high and meet the set expectations

- Segregate the leads across the executives

- Analyse the reason for Payment Failure (if any) and resolve the same

- Leverage opportunities and escalate them

- Design and develop motivation and retention strategies and implement the same

- Analyse the need for training and highlight the same

- Review the performance of their team members and report their performance

Call 9841002830