MarketsandMarkets - Account Director/Account Head

Account Director / Account Head - Pune

Job Description :

- The Account Director role is an account management role focused on customer service and client retention & business development rather than sales.

Key Responsibilities :

- Build relationships with existing clients to ensure that they are engaged and getting the most value from our services

- Proactively work with clients to understand their current IT related business initiatives and align them to the appropriate MarketandMarket research and expertise

- Engage with C- Level executives and conduct client meetings over the phone

- Partner with Sales Executives to manage client relationships

Qualifications :

- Minimum 9 - 15 years of experience in a Account Management role with excellent client relationship

- Experience within a performance based environment preferred

- Passion for customer service

- Excellent verbal and written communication skills (Organize and communicate information clearly)

- Strong computer efficiency (Microsoft Office Suite)

- Interest or experience in IT / ITES / Market Research related industry

- Ability to plan and prioritize daily tasks and responsibilities

- Ability to work independently to meet individual performance goals

- Proven ability to build relationships

- Demonstrated ability to work well under pressure