Manager - Training - BPO

Roles and Responsibility :

- Manage training for the accounts : Process and Refreshers

- Maintain the desired target throughput for VNA training batches

- Manage and control attrition and effective employee engagement activities

- Drive continuous improvement program across processes

- Analysis of utilization, efficiency and available data for the process

- Undertake detailed process improvement studies and up skills the team members

- Mentor Green Belt/Yellow Belt projects

- Drive culture of continuous improvement

- Provide Training support, development of metrics and dashboards in line with customer requirements

- Ability to lead a team, coordinate with other location and drive standardized practises

- Ability to liaise with different functions smoothly to ensure that the end results are met

- Ability to get out of the box ideas and Training Improvement Initiatives in the process

- Should drive Training Control & Compliance in addition to managing Audit requirements

- Should be able to represent the team in various forums.

- Should ensure Knowledge consistency through means like calibrations, Quizzes, etc

- Should have persuasive, collaborative and influencing skills

- Strong interpersonal skills to manage client expectations/engagements effectively

Generic & Behavioral Skills :

- Demonstrated success in managing a training function (desired)

- Thorough knowledge of MS office tools like Power point, project, excel are critical for the job

- Strong communication skills

- String analytical skill- ability to work with huge volume of data points to ensure metrics are in place

- Good facilitation skills

- Flexible approach to tackling projects

- Good team player

- Good Presentation skills