Essential Criteria:  For Manager - QPE Role:   - Must be GB certified   - Should be a Manager - QPE or tenured deputy manager - QPE on FnA in the current role  - Must have worked on atleast 2 FnA towers  - Should be willing to work till 1 a.m. daily.  For Sr Manager - QPE Role:   - Must be BB Certified  - Must have led BB projects on FnA in the current role  - Should be a Manager for atleast 1.2 yrs in the current role  - Must have worked on 1-2 FnA towers; willing to work till 1 a.m. daily  Roles and Responsibilities:  - Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting  - Supporting in development of process improvement and innovation strategy for client business  - Planning and execution of projects; managing process improvement program for client engagement(s)   - Act as business interface for client transformation teams, transformation, technology and operations teams  - Build relationships with key business leaders and other stakeholders to drive improvements  - Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking  - Train / Mentor leadership on quality tools and concepts and mentor GBs and BBs  - Business development in select areas; support in RFP, RFI responses from quality perspective  - Active participation in client visits, showcasing transformation case-studies  - Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves gathering client requirements for building QA plan, supporting migration team for implementation of QA plan for new client processes and ensuring consistent delivery on QA program

Delhi NCR

Manager/Sr Manager - Quality & Process Excellence - F&A Domain - BPO 

Manager/Sr Manager - Quality & Process Excellence - F&A Domain - BPO  ,Job Description for Manager/Sr Manager - Quality & Process Excellence - F&A Domain - BPO  in Kelly Services in  Delhi NCR for (6-15) years of experience. Apply Now!

Job Description for Manager/Sr Manager - Quality & Process Excellence - F&A Domain - BPO  in Kelly Services in  Delhi NCR for (6-15) years of experience. Apply Now!