Should have done S4-5 Six Sigma Black Belt projects in Utility/Retail BPO process. It is mandatory.  Provide inputs to quality plan for the organisation with associated risk and opportunities;  Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement;  Responsible for mentoring / assisting green belt projects in the organisation;  Facilitate Quality in meeting its ASM ( Kaizen ) objectives  Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process;  Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems  Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.  Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;  Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects across Capita India's work streams;  Achieve quality targets within client's overall business plan;  Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.  Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.  Participate in organisation - wide / account - wide projects & initiatives to promote Quality unit's functionalities.  Manage quality related escalations;  Conduct regular performance reviews for the Assistant Managers and provide feedback; and  Develop and maintain effective working relationships across business lines.  Liase regularly with stakeholders to solicit feedback on team's performance & maintain high standards.  Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager.   Will have client relationship management responsibilities and managerial responsibility for a team.

Bangalore

Manager - Six Sigma Black Belt - Utility/Retail Domain - BPO    

Manager - Six Sigma Black Belt - Utility/Retail Domain - BPO     ,Job Description for Manager - Six Sigma Black Belt - Utility/Retail Domain - BPO     in ABC Consultants in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Manager - Six Sigma Black Belt - Utility/Retail Domain - BPO     in ABC Consultants in  Bangalore for (10-15) years of experience. Apply Now!