Manager/Senior Manager - Field Service Delivery - Broadband

Job Description :

- Responsible for FTTx (GPON/GEPON/PON) planning and rollout of the Broadband Network covering end to end requirements and ensuring all the business services are offered.

- Responsible for CAPEX and OPEX control, AOP preparation

- Responsible for Operations and Maintenance of the complete fiber optic network (ISP/OSP/IBD)

- Responsible for timely installations and service to the customers

- Acting upon C-SAT reports on a regular basis and providing necessary input to various cross functional teams.

- Responsible for Vendor engagement and onboarding

Job description

Access Planning - Wireline

- Responsible for FTTx (GPON/GEPON/PON) planning and rollout of the Broadband Network over FTTx network for ISP/ OSP / IBD (UG, Aerial)

- Capex and Opex planning and control and AOP preparation

- Complete project management ensuring rollout as per plan

- KPI/SLA Management

- Guiding and mentoring field teams in execution of FTTx network

- Performance monitoring and audit of vendor teams

- Acceptance testing according to quality parameters

- Vendor management

- Material reconciliation

- Coordination with vendor teams for ROW compliance or any other permissions

- Timely payout of vendors as per agreed terms and conditions

- RFP / RFQ preparation

- SOP and SOW preparation

Policy & Process Compliance

- Ensure that the organisation's processes and policies are adhered to.

- Provide regular input to keeping our processes in alignment with our service philosophy - Easy & Simple.

- Provide input to business, field services and operations, training and quality teams as applicable

- Ensure that SOP is followed for install time and quality

People Management and Development

- Provide input in Selecting, Developing and Retaining of quality manpower in the region (including direct and indirect manpower and vendors)

- Provide timely and necessary input to people on performance

- Ensure that the service philosophy is understood and communicated to all levels and individuals

- Maintain transparency in dealing with people, Vendors and performance management

Productivity and Cost Effectiveness

- Improve productivity continuously (without compromising quality)