Job Title Manager - Transaction Quality  Location Thane  Job Role  - Responsible for driving transactional quality for QBSS Thane Operations  - Responsible for ensuring smooth set up and functioning of Transaction Quality Monitoring (TM) group to meet business requirements.  - Creating detailed quality plan for all QBSS processes.  - Gathering client requirements for building TM plan, supporting migration team for implementation of TM plan for new client processes and ensuring consistent delivery on TM program  - Drive process management rigor to ensure superior service delivery by meeting /exceeding\ customer SLAs by driving accuracy nos.  - Working closely with internal and external stakeholders for defining and designing quality SLA's.  - Responsible for doing the Baselining and target setting and would be responsible for taking the entire FPO team to 99.96 % accuracy level.  - Interact with internal clients to understand and capture all requirements to assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting  - Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements  - Leading and managing the QC team.  - Facilitate the sharing of best practices from within and outside the organization and implement them  - Train / mentor team members and Operations team on quality tools and concepts  Basic Educational Qualification Graduate, preferably with Commerce background  Desired Experience (yrs.) 8 years in Quality function  Preferred Age Group (yrs) 27 - 38 years  Preferred industry background Finance & Accounting BPO  Essential Attributes/Competencies / Skills  - Lean Six Sigma Black Belt Certified / Trained / Currently in a Black Belt Role.  - Should have experience leading - = Black Belt Projects, - =3 Green belts  - Good Analytical Skills & excellent statistical knowledge  - Communication Skills, quick learner.  - Should have 8 years of total relevant experience in quality  - Prior experience working in F&A Transaction quality  Individual Contributor to start with, will be required to manage the QC team in India in future.  Ready to work in Rotational Shifts.

Mumbai

Manager/Senior Manager - F&A Transaction Quality - BPO 

Manager/Senior Manager - F&A Transaction Quality - BPO  ,Job Description for Manager/Senior Manager - F&A Transaction Quality - BPO  in Quatrro Business Support Solutions in  Mumbai for (7-10) years of experience. Apply Now!

Job Description for Manager/Senior Manager - F&A Transaction Quality - BPO  in Quatrro Business Support Solutions in  Mumbai for (7-10) years of experience. Apply Now!