Manager/Senior Manager - eCommerce Channel - Life Insurance

Client is a leading Private Life Insurance Company

Exp. 4.0 - 10.0 Year(s)

Annual Fixed CTC Min : 15.0 Lacs Max: 18.0 Lacs

Qualification Any Graduation (only Full time), MBA (only Full time)

Recommended keywords Online Sales, Digital Sales

No of interview stages 3

Working days 5

Position Manager/ Senior Manager - Ecommerce Function Ecommerce

Department: Digital Marketing & Ecommerce Band

Location Gurgaon

JOB SUMMARY

- Drive eCommerce channel business deliveries through Partnerships & Alliances including aggregators, bank partners other eCommerce websites and marketplaces. The role will include anchoring suitable processes, relevant technology interventions and as well as regulatory aspects of this eCommerce business line. This role will also be responsible for exploring and developing new partnerships in the web aggregation & insurance marketplace space.

KEY RESPONSIBILITIES

Delivery of eCommerce channel's financial targets and business health metrics

- Ensure achievement of planned revenue and customer acquisitions for Direct channel and New aggregators/ Websites.

- Development & end to end management of key web aggregator relationships & bank partners

- Partner relationship management including business plan design & engagement design

- Identify & deploy effective engagement initiatives for partner teams

- Ensure relevant & timely product training

- Work with channel & digital marketing teams to design & deploy marketing campaigns with bank partners

- Pilot new initiatives to enhance business deliveries and business health

- Drive business development with new aggregators

- Manage business operations, query resolution and partner commercials

Process management, evolution & excellence

- Manage partner processes to enhance business generation

- Drive integrated delivery of business outcomes with channel fulfillment teams for partner traffic fulfillment as applicable from lead till issuance

- Ensure seamless customer experience in partnership business

- Work closely with Operations (New Business & Underwriting) to create & establish relevant processes for partner sales management, online policy issuance & other aspects of customer experience management

Platform Development & Innovation

- Collaborate with partners & technology teams to develop ecommerce platform, experience enhancers and online application enhancements for key partnership businesses

- Drive Innovations in process and technology

- Explore potential, development & deployment of white-labelled platforms

Legal, Regulatory compliance & Audit

i. Work closely with legal, compliance and product teams

Experience

- Post Graduate from a premier business school

- 4-8 years of experience

- Proven track record of driving strong partner relationships resulting in consistent business success

- Experience in BFSI sector preferred

- At least 2 years of Life Insurance experience would be ideal

Measures of Success

- New Business through partners

- Compelling Business strategy

- Implementation rigor

- Timely launch of new products across partner platforms

- Product line target achievement

- Market Insights

- Timely and impactful deployment of effective interventions and enhancement

- Timely identification & appropriate closure of regulatory issues

- Compliance with Regulatory and Legal guidelines

- Adherence to functional budgets

Key competencies/skills required

- Online Sales & Partner management

- Relationship management

- Digital Strategy

- Strategic Alliances & New Business

- Development

- Project Management

- Insurance Domain Knowledge would be an advantage