Manager/Sr Manager  We are hiring one of the leading Bank.  Responsibilities :  - Principal responsibilities includes managing existing and new branch banking & corporate clients to maximize relationship building, understanding their business requirements, providing leads to relationship managers/product sales managers where opportunity exists.   - Meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction.  - Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters.  - Ensure compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective.  - Partnering other business units present at the branch.  - Support the concerned team in preparation of any audit related deliverables.   - Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audits.  - Responsible for handling customer enquiries and instructions, thus ensuring that the Bank's delivery standards in achieving total customer satisfaction are met.   - Ensure timely escalation of issues impacting business and possible solutions to address the concerns.  - Play an active role in new products, processes, systems roll out.  - Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.   - Maintain personal discipline (timings, attendance, grooming standards etc) in the office.  - Define Goals & performance parameters for the team & guide/coach them to achieve the same.  - Be involved in staff recruitment and appraisals.  - Support the concerned team in preparation of any audit related deliverables.   - Be aware of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standard  Lalita  0124-4346317

Delhi NCR

Manager/Senior Manager - Branch Banking 

Manager/Senior Manager - Branch Banking  ,Job Description for Manager/Senior Manager - Branch Banking  in V-Konnect Associates in  Delhi NCR for (5-8) years of experience. Apply Now!

Job Description for Manager/Senior Manager - Branch Banking  in V-Konnect Associates in  Delhi NCR for (5-8) years of experience. Apply Now!