We are hiring for the below opening for a prestigious client in the ITES/BPO Industry.  Manager - Monitoring & Continuous Improvement (M&CI)  JOB TITLE: Manager - M&CI  DEPARTMENT: Monitoring & Continuous Improvement  LOCATION: Mumbai  REPORTS TO: Sr. Manager - M&CI  SPAN OF CONTROL: 0-3 Assistant Managers  JOB PURPOSE:  Manager - M&CI will be responsible for driving and monitoring Six Sigma and other improvement projects within the contact centre; producing and sharing insights with stakeholders and clients; managing interactions with key stakeholders and clients; ensuring adherence to MSA stipulations and contractual guidelines and driving and managing team performance thereby positively impacting the organisation objectives.  Details-  - Minimum 8-10 years of relevant experience.  - At least 4 years of experience in Voice based customer service environment.  - Experience of leading and managing teams.  - Experience in project transitions.  - Should have experience in managing Transactional Quality, Continuous Improvement and Business Excellence.  - Should be persuasive, persistent and result oriented with problem-solving abilities.  - Should possess excellent communication skills.  - Should be ok working in UK hours  CTC - Up to 14 LPA  You can call Chinmay - 7777048795

Mumbai

Pune

Manager - Quality - Monitoring & Continuous Improvement - BPO/ITeS 

Manager - Quality - Monitoring & Continuous Improvement - BPO/ITeS  ,Job Description for Manager - Quality - Monitoring & Continuous Improvement - BPO/ITeS  in Robust HR in  Mumbai Pune for (8-12) years of experience. Apply Now!

Job Description for Manager - Quality - Monitoring & Continuous Improvement - BPO/ITeS  in Robust HR in  Mumbai Pune for (8-12) years of experience. Apply Now!