Salary offered: 9 - 20 LPA  Managing region level Quality operations for Call Centres and based out of Partner location.  - To own, manage and execute quality operational standards working closely with partner teams providing oversight to the targets and quality standards.   - Building top down consensus and bottom up engagement to drive and excel at providing Best-in-class Service delivery from Operations and Quality perspective.   - Responsible for ensuring that Service Assurance guidelines are being adhered by partner team.   - Mentor & Guide the Partner team to help improve the Scores and enhance customer experience by providing online inputs / Support.   - Ensuring negligible impact on financial loss.  - To monitor and track the Compliance of the Audits daily/weekly/monthly and to address any Bottlenecks.   - To monitor and ensure that the Audits are being done accurately and efficiently by the Service Partner Team.   - Lead Service Partner SE Teams to collaborate in achieving the Quality goals.   - Timely reviews of quality performance needs to be done with partner.   - To devise Developmental plans for the Service Partner Service Excellence Coaches on periodic bases by way of Assessments and ensure the Coaches are meeting the highest standards of Quality.  - 3-4 years in managing large teams in an Outsourced.

Hyderabad

Manager - Quality - Call Centre 

Manager - Quality - Call Centre  ,Job Description for Manager - Quality - Call Centre  in Prudentialtech HR Management Services in  Hyderabad for (5-10) years of experience. Apply Now!

Job Description for Manager - Quality - Call Centre  in Prudentialtech HR Management Services in  Hyderabad for (5-10) years of experience. Apply Now!