Main Job Tasks and Responsibilities :
- Create the Audit structure and Audit timetable.
- Understanding of BPMS and process compliance levels.
- Create and drive a quality culture
- Creation of the quality controls structure.
- Achieve Audit targets.
- Feedback and best practice sharing.
- Reports and feedback to be shared with COE Manager.
- Drive calibration activities were necessary.
- Responsible for all frequencies of quality audits, quality controls (setting + delivery) at onsite and offsite, ensuring all gaps are reported to Excellence Lead
- Responsible for all maintenance of all TATs at onsite and offsite, deliver all DOR inputs to Assistant Managers, manage all requisite business reports
Education and Experience :
- Post graduate preferably a MBA from a reputed school.
- Excellent Knowledge of MS office.
- Excellent Knowledge of MS office, Visual basic
- Knowledge of SQL will be advantage.
Key Competencies :
- Six Sigma Green Belt
- ISO 9001, 27001 (desirable)
- Should have handled team of QA
- Exposure in Training will be an added advantage
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