Manager quality:  - Experience : At least 5 years experience in a Quality function with 3-4 years in deployment of quality methodologies, process definition or process improvement  - Certification: Six Sigma (Black Belt)  - Experience of working in Retail Domain.  Primary Responsibilities:  - Provide inputs to quality plan for the organisation with associated risk and opportunities  - Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement  - Responsible for mentoring / assisting green belt projects in the organisation;  - Facilitate Quality in meeting its ASM ( Kaizen ) objectives  - Design, develop and implement programs to effectively roll out Six Sigma in key areasdata, transaction management, voice and other BPO process;  - Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics,  - Management Control Systems etc.;  - Conduct training sessions on quality to raise quality awareness across areas.  - Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;  - Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma  - Green Belt Projects across Capita India’s work streams;  - Achieve quality targets within Capita India’s overall business plan;  - Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.  - Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.  - Participate in organisation - wide / account – wide projects & initiatives to promote Quality unit’s functionalities.  - Manage quality related escalations;  - Conduct regular performance reviews for the Assistant Managers and provide feedback  - Develop and maintain effective working relationships across business lines.  - Liaise regularly with stakeholders to solicit feedback on team’s performance & maintain high standards.  - Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc.   - Will have client relationship management responsibilities and managerial responsibility for a team.   Suitable candidates may contact Dipali : 022 - 61717722.

Mumbai

Pune

Manager - Quality - Black Belt Certified - BPO 

Manager - Quality - Black Belt Certified - BPO  ,Job Description for Manager - Quality - Black Belt Certified - BPO  in Hector and Streak in  Mumbai Pune for (7-10) years of experience. Apply Now!

Job Description for Manager - Quality - Black Belt Certified - BPO  in Hector and Streak in  Mumbai Pune for (7-10) years of experience. Apply Now!