Currently hiring for a BPO, Manager- Quality, Need atleast 8-9 yrs of quality experience . Candidates applying should be black belt certified or done a black belt project.   Role Objective:  - To implement and maintain a quality framework across all business work streams; conceptualize and run initiatives, programs and projects around improving operational excellence; and support transitions and bids for new processes  - Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process;  - Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.;  - Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.  - Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;  - Mentor & Manage various productivity improvement/ cost optimisation Lean/ Six Sigma Green Belt Projects across Capita India's work streams;  - Achieve quality targets within the company's India's overall business plan;   - Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.  - Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.   - Participate in organisation - wide / account - wide projects & initiatives to promote Quality unit's functionalities.   - Manage quality related escalations;  - Conduct regular performance reviews for the Assistant Managers and provide feedback; and  - Develop and maintain effective working relationships across business lines.  - Liase regularly with stakeholders to solicit feedback on team's performance & maintain high standards.   - Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager. Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities

Mumbai

Manager - Quality - Black Belt - BPO 

Manager - Quality - Black Belt - BPO  ,Job Description for Manager - Quality - Black Belt - BPO  in Equations Placements in  Mumbai for (7-15) years of experience. Apply Now!

Job Description for Manager - Quality - Black Belt - BPO  in Equations Placements in  Mumbai for (7-15) years of experience. Apply Now!