Responsibilities include:  - Manage the budget for the Quality Assurance department.  - Design and implement a comprehensive Quality Assurance program to meet the requirements of all agencies and regulatory bodies involved with US Mortgage Lending and Servicing businesses (Property Valuation, Origination Underwriting, Property Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc).  - Work with internal Legal/Compliance staff to ensure that all business processes are compliant with all state and federal regulations.  - Interpret regulatory requirements and investor guidelines and develop Quality Assurance programs for all LOBs. Also, build a tracking/ reporting mechanism to periodically communicate results/ opportunities identified.  - Periodically evaluate all business processes for risk/ gaps and determine scope and frequency of testing in these processes. Also, establish minimum quality standards based on inherent risks in the process.  - Implement strong feedback loop between Training, Business Unit, Compliance and Quality Assurance groups to ensure staff and management are aware of results and areas for improvement.  - Work closely with the Operational Excellence group to lead process improvement initiatives which exhibit significant savings across the organization. Complete a specific number of planned process improvement initiatives for the year.  - Manage a global workforce (onshore and offshore) of QA staff performing audits for multiple LOBs.  - Establish processes and Standard Operating Procedures that will help develop the QA staff into Subject Matter Experts on all federal/ state laws and business policy and procedures.  - Build a repository of business/ process guidelines and fraud trends to be used as a reference tool for others within the organization.  - Effectively communicate with all levels of staff and management within the organization.  Key Result Areas:  - Manage QA staff across geographies.  - Improve customer satisfaction and quality scores for all LOBs.  - Improve efficiency and effectiveness of staff throughout the servicing functions.  - Lead and successfully execute process improvement projects across the organization.  Qualifications:  - Minimum of 10 years of experience, including a minimum of 5 years managing either Quality Assurance or Process Improvement teams.  - Six Sigma or Lean certification is preferred.  - Excellent verbal and written communication skills and a passion for providing excellent customer service.  - Strong Analytical Skills, High attention to detail, Ability to multi task in a fast paced and high risk environment.  - MBA from a top business school required.

Mumbai

Manager - Quality Assurance - BFSI/BPO 

Manager - Quality Assurance - BFSI/BPO  ,Job Description for Manager - Quality Assurance - BFSI/BPO  in Antal International Network in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Manager - Quality Assurance - BFSI/BPO  in Antal International Network in  Mumbai for (10-12) years of experience. Apply Now!