Manager - Program Operations - Edutech Startup

Our client is a digital learning platform designed to empower working professionals to develop Competencies to accelerate their career progression. Their programs are offered in partnership with one of India's leading business schools.The programs are designed with inputs from both the word class faculty and highly experienced industry experts to ensure high quality and practically relevant learning outcomes to learners across India and abroad. Few of Programs offered has been ranked among the top 3 in India by leading analytics magazines, Analytics India and Analytics Vidhya.

The Founding team comprises of passionate individuals having an excellent blend of entrepreneurial and academic experience and has been part of multiple successful startups in the US and India and have built businesses from concept to exit through acquisitions, besides having been educated at top global institutions like Stanford, Berkeley, MIT, IIT Mumbai, Duke and MDI. They have now expanded beyond the Indian market to international markets.

The company's goal is to enable substantial, tangible and impactful learning outcomes to a large user base of working professionals across the globe. Having delivered 60,000+ learning hours, the marketing team focuses on expanding the reach, building the brand and engaging with students and alumni.

As Manager Program Operations, your Key Responsibilities include,

Ownership of Program Office activities covering all aspects of program delivery and participants learning experience

Work with faculty to create best in class learning material (videos, reading material, assignments, etc)

Be the first point contact for participants, troubleshoot queries and manage the discussion forums

Plan on-campus residencies, prepare schedules, evaluation, and grading in coordinating with faculty

Monitor participants performance in the program and escalate cases when needed

Maintain and manage the LMS. Provide feedback to the product team to enhance and upgrade the LMS.

Review course videos to ensure quality

Ensure infrastructure and technology readiness during on-campus residencies and live webinars

Manage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience

Candidate Profile:

Bachelors degree from a reputed school/university; Masters/ MBA from a tier 1/2 b-school is an advantage

Good written and spoken English and presentation skills

Enthusiastic, proactive, flexible and constructive approach

Demonstrated ability to meet targets with a keen eye on planning and execution

Strong inter-personal skills, enthusiasm and positive attitude

Should be self-driven and well organized

Prior experience in managing operations in ecommerce or elearning is desirable