Manager - Process Excellence - BPO

Job Description:

- Leading the six sigma projects, reducing process gaps & process quality

- Can Understand & Comply with Information Security Policies/Procedures & report all security incidents

- Ensure regular audit & validation to ensure systems are being followed

Industry : BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Quality

Role: Quality Assurance/Quality Control Manager

Key skills:

Process Quality

- Six Sigma Projects

- Black belt projects

- Black belt operations excellence

Desired Candidate Profile:

Education:

UG: B.Com - Commerce

PG: Any Postgraduate

Doctorate: Doctorate Not Required

- Min 3 Years experience of working in Quality initiatives

- Must have at least 12 months of 6 sigma project exp

- Awareness in Certificate Courses in COPC

- Must posses a Black Belt certification in Six Sigma methodology

- Should have experience in F & A domain

Company Profile: Milestone Careers

A Client of Milestone Careers

Our Client is a leading global Business Process Outsourcing Provider supporting multinational clients with over 60,000 employees in 100 delivery centers across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa.

Contact Person:
Akshita & Neha
Milestone Careers
9810235803, 8800608884