Manager - Operations - Food Delivery Startup

- Complete knowledge in Email / Chat process is mandatory.

- SLA Management

- Team Management

- Stakeholder Management

- Minimum of 2 years of experience managing

Customer support team is responsible for managing customer experience. Team interacts with customers through various mediums like voice, non-voice, and social media at different touch points during the customer's journey

Responsible for team of AM and team leads.

Should be able to manage SLA's on daily, weekly and monthly basis.

Empower customer experience through increased customer satisfaction and self-help.

Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.

Improve Customer Satisfaction through effective collaboration

Very deep understanding of call center tools, systems and processes especially CRM, ACD, CTI aspects

Strong process orientation and knowledge

Salary offered: 12+ LPA