Manager Operations for a Domestic Telesales Process.  About our client :   Our client extensively works in the area of telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. It has about 40,000 employees in 65 worldwide locations  Role description :   - Manages daily performance to ensure that all CROs, Team Leads and Assistant Manager-Operations are providing an above-average level of Customer Service to all customers (internal and external).   - Meets/exceeds service and quality levels as assigned by Management/Client.   - Coordinating with the client on process related issues and updates  - Sales target to meet as per process   - Ensure profitability of the process  - Preparation of budget and process manpower count.   - Works with Cross-Functional Teams to ensure that both internal and external customers- needs are met.  - Optimum utilization of resource to meet productivity.  - Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact.   - Coaches and mentors CROs, Team Leads, AMOs   Desired Profile :  - Minimum Graduate/ Post Graduate  - Minimum 7 years experience in BPO industry, out of which minimum 3 Years in managing Telemarketing accounts.   Or Minimum 7 Years of experience in marketing of Insurance prorducts.  - Excellent communication skills (verbal and written)   - Ability to exercise tact and good interpersonal skills

Bangalore

Manager - Operations - Domestic Telesales Process - BPO 

Manager - Operations - Domestic Telesales Process - BPO  ,Job Description for Manager - Operations - Domestic Telesales Process - BPO  in InnoQuest Consulting in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Manager - Operations - Domestic Telesales Process - BPO  in InnoQuest Consulting in  Bangalore for (7-12) years of experience. Apply Now!