Manager - Operations & Client Support - Internet/Online

Manager Operations & Client Support

Flexing It-, founded by Chandrika Pasricha (IIMB graduate, ex-McKinsey), is a curated discovery and market-making platform for short-term, flexible skills. Our platform - www.flexingit.com - is an online marketplace that connects organisations to professionals and expertise on an - on-demand- basis for projects, consulting assignments, advisory roles and part-time resource needs using an intelligent heuristic, FlexScore- .

Our aim is to be the biggest platform for freelancing and project-based work for higher-end skills,leveraged by millions of independent professionals and organisations that need their skills. Our proposition for professionals is the ability to craft a great portfolio of work at the pace they want.

For organisations, Flexing It is a great way to obtain skilled resources for the duration and intensity needed. We provide a mechanism to access real skills while retaining a nimble and flexible cost structure.

Requirements :

- 2015 is about aggressive scale-up for us at Flexing It and we are looking for a Manager, Operations & Client support who will support the demand side of the marketplace i.e companies.

The specific responsibilities include :

- Manage day to day operations for SuperFlex and other premium/value added models, which will include understanding the requirement of organisations, database search, query handling and agreement closure for key client accounts

- Conduct weekly analysis of platform usage by companies to determine key issues / insights and suggest actions with regards to the roles posted. Weekly follow-ups with key clients, developing client relationship and responding to follow up requests by professionals accordingly.

- Drive monthly comprehensive analysis of platform usage and database to determine key issues / insights and suggest actions

- Support Lead, Product & Operations in design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

- Refine the company outreach strategy jointly with the CEO and Lead, Operations based on data on skills, usage patterns, success rates for different types of roles and organisations

We are looking for candidates who have at least 2 years of experience in Operations and client management, who are creative, strong communicators (written and verbal) plus energized about working in a totally entrepreneurial environment. Strong problem solving skills are a must, as is the ability to work with Excel. We are looking for candidates who will take ownership and get things done.