Manager - Operations - Chat Process - BPO

Hiring for Operations Manager - US Chat Process / TOP BPO MNC / Gurgaon / Bangalore

Job Description:

- Exp in International Chat process with expertise in driving Customer Satisfaction related deliverable

- Responsible for Client Front Facing

- Analyze performance results and implement department improvements

- Resolve escalated customer complaints

Desired candidate profile :

- Must have 8+ yrs of relevant exp handling an International Chat process in a BPO MNC

- Must have exp with Process excellence initiatives

- Strong communication skills

- Flexible with US Shifts

- Exp of handling a semi-technical process is a preference

Interested candidate can call Cheena 9582215633 or apply with their updated resume