Operations Manager  Opening with one of the leading MNC.   CTC : upto 22 LPA   Designation : Operations Manager   Education : Management Degree  Responsibilities :   - The candidate will be responsible to set the vision, direction and culture of their teams by developing individuals into future leaders, managing team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.  - Experience in the compliance environment would be preferred, as the candidate will be primarily accountable to lead the compliance efforts behind the US regulatory initiatives related to KYC/AML and OFAC for the payments business lines.   - This position is part of the KYC/AML/OFAC program for payments business lines across the regions. The successful candidate needs to have strong investigative skills; the ability to work independently, the willingness to work cases across the various lines of business and is adaptable to change.  Principal responsibilities :  - Manage a team of front line managers and overseeing a team size of 75 to 150 employees.  - Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders.  - Act as the lead operations compliance contact for the development and implementation of significant regulatory initiatives.   - Analyzes the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause seller performance defect and maintain trust in transaction on platforms.  - Stay abreast of current regulatory developments in the KYC, AML and OFAC fields, analyze for applicability to Payments Businesses, and develop & implement communications plans for necessary changes  - Works with software engineers to clearly articulate feature requirements for investigator toolsets, user interfaces, and business logic for the efficient handling investigations.   - Leverages industry-leading infrastructure, develop new points of control and tighten current ones to block fraud with minimal disruption of good selling activity.   - Drives projects and process changes to improve and optimize fraud risk management. May lead projects/initiatives at an Org. or region wide level.   - Sets goals and is responsible for improvements in specific metrics for fraud prevention, user experience, and increased perception of safety for the site.   - Achieve operational excellence and process improvement in our service level agreements (SLAs) for all processing activities.   - Create and maintain clear metrics on our investigation handling, performance, and decision quality.  - Drive continuous enhancements to the functionality and processes of the TRMS Operations team; these take the form of driving innovation through various channels - Kaizens, software requirements gathering and definition, world-wide project management, metrics definition, data structure improvements, etc.  Contact : 020 66805233   Shital Girigosavi

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Manager - Operations - BPO 

Manager - Operations - BPO  ,Job Description for Manager - Operations - BPO  in Kelly Services in  Others for (8-12) years of experience. Apply Now!

Job Description for Manager - Operations - BPO  in Kelly Services in  Others for (8-12) years of experience. Apply Now!