Manager - Learning & Development - BPO/BFSI

Title: Manager- Learning & Development

Reports To: Head- L&D

Location: Bangalore

The position is based with a shared Services

Job Role:

- Heading the L&D function for Bangalore office

- Managing a team of trainers

- Identify Training needs and build a training calendar for the organization (Soft skills, Domain and Technical trainings

- Analysis, design, develop, implement and evaluate the training content

- Track SLA compliance for each business entity and governance of the same

- Develop internal training initiatives and coordinate external training programs

- Analyze and capture data on training effectiveness and look at various ways of continuous improvement

- Periodic reporting to senior leadership on training metrics and establishing client relationship

- Teams Performance Management, appraisal and development

- Resource planning, allocation and coordination

- Manage the Induction and Orientation process for New Hires