Skills :  - IT Service Delivery   - Project Management   - IT Security Management  - IT Financial Management  - Vendor Management  - Process Improvement  - Team Management & Mentoring   - Asset Management  - DR & BCP  - Strategic Management   - Liaising & Coordination   Description :  - Overall responsible for IT Service Delivery and Infrastructure Up-time management of 99.95 % at Vizag delivery center  - Ensuring stability and availability of IT infrastructure components (Server / Network / Voice) to support a growing and dynamic business.  - Responsible for ensuring IT Service delivery and SLA's for multiple clients in line with contractual requirement   - Budget planning and running the IT within the same budget.  - Conceptualize CI projects and show efficiencies to reduce the cost of IT operations.  - Implementing specific IT support model for new clients being transitioned from different geographies  - Evaluate overall operations of computing and information technology functions and recommend enhancements  - Responsible for implementing & managing IT Security requirements of the infrastructure based on client policies and internal standards  - Manage and ensure audit compliance with regulatory requirements customer regulations and policies  - Ensure continuous improvement in process and risk mitigation by implementing adequate risk control measures  - Develop and establish operating policies, internal controls and best practice approaches for computing and information technology systems / services.  - Managing service delivery for incident, problem and change management as per ITIL  - Ensuring technical excellence in service delivery to ensure customer satisfaction and to minimize down time  - Own service delivery quality and responsible for tracking and reporting service level attainment to clients on monthly basis.  - Work closely with internal / external customers to understand their needs and to translate these into technology solutions  - Perform Disaster recovery planning, training, documentation and testing   - Drive a culture of innovation within the team.  - Motivate, lead, and develop a team of diverse individuals with a variety of experience levels and skill sets consisting of server, voice and network administrators.  - Responsible for people development including ongoing training, skill building, deployment and career growth  - Providing leadership, management and technical direction to members of the IT Service delivery team.  Call@09818200590

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Manager - IT Infrastructure - BPO 

Manager - IT Infrastructure - BPO  ,Job Description for Manager - IT Infrastructure - BPO  in IKYA Human Capital in  Others for (7-10) years of experience. Apply Now!

Job Description for Manager - IT Infrastructure - BPO  in IKYA Human Capital in  Others for (7-10) years of experience. Apply Now!