This is Sanjna from Recruise India Consulting regarding a job opportunity with a client for the role of Manager - Field Services
Experience: 8 - 10 Years
Education: Degree in business (BS, MBA, MMR) in business management, or other applicable focus
Location: Bangalore
Scope / Objective:
- The position of Manager, Field Services reports to Director of Project Delivery and provides a unique opportunity to contribute to the overall success of the company.
- The position will directly manage and supervise the data collection process for all quantitative and qualitative marketing research projects globally. A major focus of the role is building strong relationships with suppliers, improving our capabilities for field and reducing our out of pocket costs.
- This position requires outstanding client service, team management, dedication to company goals, and passion for quality.
Key Responsibilities:
Quantitative Research and Qualitative Research:
- Manage the day-to-day field operations required to implement projects within their unique research design specifications
- Develop and maintain relationships with online sample providers and data collection agencies
- Manage all field costs - obtain project bids from vendors, prepare realistic budgets for the research team, maintain project billing database and manage all outgoing costs to ensure optimal profit margins
- Oversee the workflow, quality control, and day to day operations of the Programming team
- Work closely with the Account team to develop sample plans, timelines, data collection methods and manage client expectations
- Monitor the data collection process with close scrutiny to sample management and quota control
- Monitor recruiting and troubleshoot any obstacles in the field
- Communicate regularly with vendors on project status and provide strategic guidance for successful project completion
- Manage back-end processes to close out surveys and ensure operational efficiency -including keeping records of project and sample performance to inform best practices for future studies
- Keep a record of vendor experience, as well as vendor strengths and weaknesses
- Reduce our costs by a minimum of 15%
Other Responsibilities:
- Keep informed of industry trends as related to research methodologies and research new vendors
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