Manager - Customer Support/Service - Credit Card Operations - BFSI

Location - Gurgaon

Qualification - Graduate/Post Graduate from Reputed B-Schools

Position purpose :

Responsible for handling card operational activities by enhancing customer relationships by managing post acquisition related activities i.e. extending support in handling leads generated for cross sell products, New activation, New launches and providing servicing to existing Customer Along with adherence to Audit & Compliance laid processes and guidelines

Key Responsibilities :

Customer Related - Support back end customer related queries and complaints, undertaking customer service initiatives.

Financial - Working towards Productivity Increase, Analyze steps for Controlling costs and ensuring Zero operational losses.

Process - As a Unit lead Manage Operational activities i.e. Maintain TAT, Accuracy, Reconciliations, Management information system - Dashboards, Audits, Project Initiatives, Quality Sample reviews, Deliverable Management - DD / CC, Vendor Management.

People - Overall People governance, Back Up creations, Training for teams - Internal / External, Leave planning- s, R&R, Goal settings, Appraisal reviews, Hiring.

Minimum of 10 years of experience in back end operations for cards / banking operations.