Manager - Customer Care - Consumer Electrical/Electronics

Urgently looking for Manager - Customer Care - Consumer Electricals/Electronics (9 to 15 yrs) for Mumbai Location.

Job Description:

- Lead, manage, guide and develop the Customer Service, Technical Support and Contract Management teams across India.

- Build and develop customer excellence teams

- Continuously monitor Customer call

- Continue monitors order and sales volumes by region to determine efficient resource allocation and adjusts accordingly so that Best Customer Experience commitments are met.

- Analyzes and understands customer service trends based on complaints and other reports.

- Ensure all entities and employees conduct business in line with applicable laws and regulations, as well as with global and local policies and procedures and the companies code of conduct.

- Reviews customer care reports and statistics with team members

- Manages changes and adjustments for customer's accounts.

Desired Skills and Experience :

- Strong analytical & project management skills with eye for details

- Minimum 10-15 years of relevant experience. (preferably having exposure to Consumer Durable / Electrical/ Electronics)

- Must be aggressive, at achieving highest level of customer satisfaction.

Education: B.E. Electricals / MBA/PG in Sales & Marketing/Business Management

Knowledge :

- Must have sound knowledge of the company products, processes, policies.

- Good Technical knowledge about Products.

- Good Computer skills (MS Office) and Presentation skills

- Customer Satisfaction

- Managing Customer Complaints

- Provide monthly management reports

- Continuous improvement ( Kaizen)

- Identifying training needs for service Team.

CTC: As per standard

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Vasim Nawab