Manager - CRM Operations - Online/Internet

Position : Manager CRM

Reporting: Head CRM

Organization: Leading Internet Company

Roles And Responsibilities:

- Ability to develop, track and optimize customer sales and service KPI's, SLAs, as well as applying best practices, in order to measure engagement success and to identify department wide opportunities to drive profit.

- A strong sense of leadership, ownership, urgency, and drive; the ability to work effectively in a deadline driven environment

- Strong quantitative analysis skills with the ability to make data-justified business decisions.

- Experience managing a Customer Sales and Service department on a P&L basis.

- Experience in driving process excellence across company

- Excellent oral and written communication skills applied to developing plans, procedures, and people accountability, motivation and development