Manager - Client Service - Service Industry

The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

Setup a system that delivers high customer retention

Improve the efficiency & effectiveness of customer complaints resolution system

Looking for MBA (from a premier institute) with 6-8 years of Sales/client service experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/Service organization.