Manager - Business Analyst - Retail/BFSI/Telecom/Travel & Hospitality

Responsibility

- Ability to analyze people data, business data and build co-correlations and analogies, and basis that identify issues and problems.

- Basis analysis and analytics is able to predict some key aspects of the issues and provide meaningful recommendations and proactive actions.

- Basic Statistical techniques and ability to apply them in HR environment for problem identification and resolution

- Attrition and Retention analysis of critical accounts and proactive recommendations.

- Drive continuous improvement program across processes

- Undertake detailed process improvement studies and up skills the team members

- Drive culture of continuous improvement

- Ability to lead a team, coordinate with other location and drive standardized practices

- Should meet and exceed client metrics: External & internal quality metric should be consistently green

- Strengthen quality management processes/framework to improve quality delivery

- Ability to get out of the box ideas and Process Improvement Initiatives in the process

- Should drive Process Control & Compliance in addition to managing Audit requirements

- Should have persuasive, collaborative and influencing skills

- Strong interpersonal skills to manage client expectations/engagements effectively

- Provide supervision and guidance to the business analysis staff.

- Successfully oversee multiple initiatives simultaneously.

Qualifications/Desired Profile

Experience Tenure: 5-8 years (Business HR Analyst).

Domain: Business Intelligence & Analytics, Web Analytics, Consulting, Professional Services

Verticals (preferred): Retail, BFSI, Telecom, Travel & Hospitality

Education: Engineering & MBA or Diploma / specialization in Analytics

Experience expectation: Minimum 5 years in performing business hr analysis roles (client facing projects preferred)

- Expertise knowledge of MS Excel/Power Point

- Understands data - micro vs. macro, representation (vertical vs. horizontal) & data formats (Text, databases, spreadsheets, etc.)

- Knowledge of databases (familiarity with query writing on SQL will be a plus), SAS or other similar tools would be a plus, excellent knowledge of MS Excel. Basic

- Ability to work independently with minimum supervision as part of a dynamic Analytics team while under aggressive deadlines to meet project commitments.

- Pays attention to multiple details and multiple tasks while minimizing errors

- Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines

- Strong verbal and written Communication Skills

- BPO experience would be an added advantage