Blackbelt position for Serco  Job Description:  - Responsible for leading the quality department: six sigma projects, reducing process gaps, process re-engineering and process quality  Facilitate the following initiatives:   - Certifications (COCP etc.)  - Quality Improvement Programs (Six Sigma etc.)  - Program Quality (drawn from client contracts & SLAs)  - Lead and facilitate cross-functional teams in achieving continuous improvement objectives on major business projects through the use of six-sigma methodology  - Assist teams in process capability improvement studies and cost reduction projects  - Ensure regular audit and validation to ensure systems are being followed, suggest improvisations wherever necessary  - Knowledge of information Security  - Monitor performance of the PI SPOCs to ensure accuracy and timeliness of delivery  - Help and assist COPC team leaders in achieving the department objectives and track their performance.  - Responsible for Six Sigma training of new joinees  - Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training  - Build effective vertical and horizontal communication channels  - To be a role-model for the Team in terms of performance/ behavior/ attitude  - Formulate long term plans for the development and motivation of the team  - Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.  - Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.  - Coach and mentor sub-ordinates by involving them in decision making process.  Required Competencies:  - Business Acumen  - Customer focus  - Coaching and mentoring  - Decision making  - Strategic perspective  Qualifications:  - Bachelors degree in any discipline.   - Must posses a Black Belt certification in Six Sigma methodology.   - Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage  Experience required:  - 3-4 year of prior experience of working in Quality initiatives.   - Must have at least 12 months of six sigma project experience  Desired industry : BPO, ITES.   - Should have knowledge of Indian BPO Scenario Experience in dealing with multi-location assignments.   - Prior experience with BPO industry preferred.

Mumbai

Manager/AGM - Blackbelt/Process Excellence  

Manager/AGM - Blackbelt/Process Excellence   ,Job Description for Manager/AGM - Blackbelt/Process Excellence   in The Heritage Group of Schools in  Mumbai for (7-10) years of experience. Apply Now!

Job Description for Manager/AGM - Blackbelt/Process Excellence   in The Heritage Group of Schools in  Mumbai for (7-10) years of experience. Apply Now!