Key Responsibilities :  - Responsible for Vendor management, negotiation, SLA base lining, SOW and product management  - Review and constantly monitor LOB performance  - Drive continuous improvement program across processes   - Undertake detailed process improvement studies and run Green Belt/Yellow Belt projects  - Drive culture of continuous improvement  - Ability to lead a team, coordinate with other location and drive standardized practises  - Strengthen quality management processes/framework to improve quality delivery  - Ability to get out of the box ideas and Process Improvement Initiatives in the process  - Should drive Process Control & Compliance in addition to managing Audit requirements  - Should have persuasive, collaborative and influencing skills  - Excellent Transactional Quality Domain Knowledge  - Providing daily direction and strategic inputs to the team and Monitor LOB level work allocation  - Achieve & exceed SLA's defined by the management, ensures that all processes run smoothly and meet standards  - Ability to deal effectively in high pressure, dynamic situation with a large degree of autonomy  - Responsible for performing change management  Desired Skills :   - Bachelor+PG degree is preferred  - Certified black/Green Belt  - Good understanding of BPO operations is preferred  - Demonstrated success in Transactional Quality  - Exposure to different improvement frameworks like six sigma, lean   - Thorough knowledge of MS office tools like Power point, project, excel are critical for the job  - Strong communication skills   - String analytical skill- ability to work with huge volume of data using statistical tools  - Good facilitation skills   - Flexible approach to tackling projects  - Program & Project management skills

Delhi NCR

Others

MakeMyTrip.com - Deputy Manager/Manager - Service Delivery 

MakeMyTrip.com - Deputy Manager/Manager - Service Delivery  ,Job Description for MakeMyTrip.com - Deputy Manager/Manager - Service Delivery  in MakeMyTrip.com in  Delhi NCR Others for (6-9) years of experience. Apply Now!

Job Description for MakeMyTrip.com - Deputy Manager/Manager - Service Delivery  in MakeMyTrip.com in  Delhi NCR Others for (6-9) years of experience. Apply Now!