Mahindra Holidays - Branch Manager

Branch Manager

- Efficiently complete overall monthly targets planning and distribute targets to teams and individuals, basis productivity, capability and quality

- Ensure that detailed SOQ-wise breakup is done team-wise from lead to sale

- For all pull based leads, eg Web, complete the distribution of leads to various teams and monitor it twice every week, based on targets and delivery

- Closely monitor and track conversions weekly - by individual, by TME and by each activity

- Take timely and appropriate decisions and course corrections based on the weekly monitoring and tracking of lead to sale trends

- Ensure high level of engagement within the teams and motivate them to exceed performance expectations

- Hire high energy and talented individuals to manage various teams and ensure that the talent pipeline is fueled appropriately at all times

- Manage and control various costs with a view to ensure a highly profitable and growth oriented business

- Ensure timely login of member MAF and manage member escalations made to senior management and on social media

- Keep track of all member complaints and ensure resolution of all escalations within given TAT

- Manage the retention teams and ensure Reduction in Creation and enhance Saves

- Ensure that the quarterly over dues bucket reduces every quarter with special focus on regularization of 21+ overdue cases

Salary range - 14-20 LPA