Mahindra Comviva - Operations Leader - Merchant Acquisition & Payment Processing

Brief Job Responsibilities below:

1. Line Operations:

a. Establishing infrastructure and systems,

b. Setting up Standard operating procedures

c. Merchant Set-up & Boarding

d. Merchant Payments & Remittances

e. Settlements, Chargeback Management & Retrievals

f. Field Service Delivery

g. Terminal Installation & Management

h. People management - Training people, Employee engagement and attrition management

i. Continuously drive efficiencies and effectiveness on cost, revenues and CSAT parameters

j. Drive technical solutions and manage troubleshooting around products & platforms. Help bring in proactive improvements

2. Call Centre Operations:

a. In-bound Call Management

b. Out-bound Call Management

3. Product, Sales & Vendor Interface:

a. Fully understand the product functionality and provide feedback received from the field to the product team.

b. Managing the vendor relationships and manage governance on a day to day basis.

c. Continuous interaction with sales team, to ensure sales teams are fully conversant with the product features and acquisition processes.

4. Business Analytics & MIS:

a. Information Management

b. Risk Assessment and Management

c. Ensuring Compliance with Regulators

d. Ensuring Necessary Certifications and audit compliances

5. Project Management:

a. Proficiency in end-to-end Project Management and Leading customer governance initiatives

b. Interface with CEO & Top Management on project progress, issues and making specific recommendations in line with business objectives.