Maersk Line - Team Manager - Operations - Supply Chain Management

Job responsibilities:

- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner's mindset.

- Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate deliverables.

- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner's mindset.

- Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate deliverables.

- Monitor and help improve the end customer KPI resulting in customer delight.

- Maintain a pro-active approach on Customer Engagement at Leadership level.

- Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers.

- Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored.

- Practice the Operational Excellence (OPEX) way of life in delivering towards the end customer goals.

- Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience.

- Improve team productivity by constantly looking for areas for improvement and efficiency; Maximize productivity by reducing idle resources in the process through multi-tasking.

- Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on Voice of Customer feedback /proactive analysis of operational efficiency /effectiveness.

Eligibility criteria:

- Graduate degree from university with a degree in logistics and/or business administration

- Minimum 9+ years relevant experience of logistics or shipping with minimum of 4 years in a leadership position

- Basic knowledge of capacity management/preparing staffing plan

- Experience working in a global business environment, including cultural aspects

- Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure

- Capacity to handle change, stay open to different ideas and support for positive change

- Understand work in an agile manner, High analytical / problem-solving skills

- Strong Process and people leadership skills

- Proactive leader with customer service mindset

- Large scale improvement (standardization and process capability) implementation experience