Maersk Line - PEX Manager - Process Excellence

Maersk Position Description Template

Business Title : PEX Manager - Process Excellence

Department or Business Unit: Global Service Centre

Reports To (list day to day Manager) : Site PEX transformation Partner

Purpose/Summary: What is the employee accountable for? Why is this role/position important in terms of impact? Keep in mind the scale of responsibilities such as no. of staff, no./size of accounts, territory, services, premises etc for whom the incumbent is responsible. Some examples may include (Directs the activities of colleagues, Ensure excellence in service delivery, Enable the delivery of development plans.)

Maersk GSC's have around 10000 employees across 5 centers delivering services to our Partners & customers in Liner and Global business units. PEX coach support the Site PEX transformation coach and is responsible for instilling PEX thinking and behaviour, at all levels,within a site to enable the business processes to run in a standardized, capable and efficient way through out Value stream. Developing such competencies through training, coaching and bringing best in class PEX practices & standards is critical towards GSC's ambition to become a value adding partner to Liner and Global Business Units.

Key Responsibilities: Include how the colleague is going to be measured- (This section should include specific targets or defined measurements. For example, - Reduce call hold time by 10%, Create 7 new client contacts,etc.)

Support PEX transformation partner and coaches in conducting Kaizen belt training and post training coaching

Support the PEX transformation partner on piloting concepts, creating standards and practices

Mentors GB for certification & conducts Kaizen Belt training and post training coaching for certification

Acts as a coach to the Team leaders on the floor

Conduct employee training to instill PEX practices at the front line

Carry out PEX engagement initiatives like center wide Kaizen program

Manages PEX communication and connects through Promos, Newsletter, PEX Grand prix, PEX day etc. Support the GSC in building and sustaining PEX competencies required in the business process through training, coaching and certifications

Mentors cross function site projects

Acts as a role model and coach regarding the use of PEX tools, methodology and application in the process

Position Specifications: The minimum education, experience, knowledge, skills & abilities required to perform the position. For Example, Education and Experience (Education - College Degree- What should the highest level be completed or Experience - How many years of experience should the incumbent have overall and specifically in - the industry, function, technical area- )

A Black belt certified with over all 6 -10 years with 2 to 3 years of Post BB certification Engineering or Management graduate, preferably with a strong technical background /aptitude to facilitate the understanding of how Process Excellence can be used to meet specific business needs

Experience from a similar position in a BPO and manufacturing entity

Strong coaching and facilitation skills, envisioning and overcoming obstacles while ensuring benefits are realized

Visionary, innovative and dynamic

Highly result oriented, ready to take challenges and able to work under pressure

High analytical / problem-solving skills

Technical Skills: List any specific computer equipment, programs or systems colleague would be responsible for operating.

Exceptional understanding of the Lean/Six Sigma toolbox (Maersk Improvement Model)

Strong interpersonal skills to be able to interact and pilot the stated processes and frameworks

Ability to coach and develop Team leaders and staff

Ability to influence without authority

Strong facilitation and coaching

Ability to listen, observe and critically evaluate all parts of what (s)he does

Learning Description: The key skills and competencies the incumbent should learn in this position.

Analytical Ability: The ability to systematically think through a problem. It implies the ability of an individual to identify patterns in seemingly unconnected events and the ability to understand a situation by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. It includes organizing the parts of a problem or situation in a systematic way.

Interpersonal Skills : Ability to deal with various people and to build professional relationships. Being diplomatic in approach, understanding the attitudes, interests, needs and perspectives of others; ability to listen to others viewpoint. Ability to get things done from others in a friendly but firm manner.

Oral / Written Communication :Ability to articulate and put forth ones viewpoint and understand others messages effectively and clearly. This may involve: verbal, non-verbal, written and/or electronic messages.

Process Orientation :The ability to provide a structured approach / plan which can be replicated independent of individuals and the results can be achieved consistently.

Result Orientation :Ability to pursue everything with energy & need to finish. Self starting & proactive than reactive steadfastly pushes self & others for successfully achieving if not exceeding targets. Utilizes the given facts effectively, thinks beyond the obvious, does a cost benefit analysis & comes up with the final result